Refund Policy

At CryptoBitmart.com, we strive to provide efficient and reliable delivery services for all our cryptocurrency-related products. We offer competitive shipping rates and multiple delivery options to suit your needs.

Shipping Process

  • All orders are processed within 1 business day.
  • You will receive an order confirmation email with a unique tracking number.
  • Track your order status on our website using your tracking number.

Delivery Options

Standard Delivery

  • Estimated delivery time: 3-5 business days
  • Free shipping on orders over $300

Express Delivery

  • Estimated delivery time: 1-2 business days
  • Available for an additional fee of $85

International Shipping

We offer worldwide shipping. Delivery times and costs may vary depending on the destination. Please contact our customer support for country-specific estimates.

Return Policy

We want you to be completely satisfied with your purchase from CryptoBitMart.com. If you’re not entirely happy with your order, we’re here to help.

Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be in their original condition, unused, and with all original packaging.
  • Software and digital products are not eligible for return once the seal is broken or the product is downloaded.

Return Process

  1. Contact our customer support team within 30 days of receiving your order.
  2. Provide your order number and reason for return.
  3. We will provide you with a return authorization and shipping instructions.
  4. Ship the item back to us using a trackable shipping method.
  5. Once we receive and inspect the returned item, we will process your refund or exchange.

Please note: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Refund Process

  • Refunds will be issued to the original payment method used for the purchase.
  • Standard refunds are processed within 5-10 business days after we receive the returned item.
  • For cryptocurrency payments, refunds will be issued at the current market rate at the time of processing.

Exchanges

If you wish to exchange an item for a different product:

  1. Follow the return process outlined above.
  2. Specify the item you’d like in exchange when contacting our customer support.
  3. If there’s a price difference, we’ll provide instructions for paying the difference or issue a partial refund.

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery with photos and a description of the issue.
  2. We will arrange for a replacement to be sent at no additional cost to you.
  3. In some cases, we may request that you return the damaged item (at our expense) before sending a replacement.

Contact Us

For any questions or concerns regarding our delivery and return policy, please don’t hesitate to contact our customer support team:

  • Email: [email protected]
  • Phone: +447818259175
  • Live Chat: Available on our website during business hours

We’re committed to ensuring your satisfaction with every purchase from CryptoBitMart.com.