Thank you for shopping at Crypto Bitmart. We are committed to providing our customers with the best service possible. If you are not completely satisfied with your purchase, we offer a refund policy for eligible products.
To initiate a return and request a full refund, please contact our support team via e-mail at [email protected]. In the subject field of the email, please include either ‘CANCELLATION’ or ‘ORDER CHANGE’ along with your order number, and we will look into the matter. The full refund process may take 3-7 working days to complete.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with all original manufacturer stickers and seals fully intact. We require a receipt or proof of purchase to complete your return.
Please note that only regular priced items are refundable, and sale items cannot be refunded.
If you wish to cancel your order or make any adjustments, please contact us as soon as possible so that we do not pack and ship the order. If an order is cancelled before it has been sent out, we reserve the right to charge a restocking fee, which will be decided based on the total value of your order.
Your refund will be issued in Bitcoin, as it is our base currency. The refund amount will be the value of your purchase, less transport and insurance costs, and any applicable fees, including any cancellation fees. Your refund will be converted from EURO to Bitcoin based on the exchange rate at the time once your return is received and inspected. Please note that if the value of Bitcoin against EURO has risen since the time of your purchase, you will receive less Bitcoin than you paid at the time of purchase.
Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund. Shipping a return item can cost up to 150-500 euros due to full insurance coverage.
We recommend that you use a traceable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then it will be processed, and a refund will automatically be applied to your blockchain address that was used for purchasing, within 30 working days.
If you have any questions regarding our refund policy, please contact us at [email protected].