At CryptobitMart, we are committed to providing you with high-quality products. If for any reason you're not satisfied with your purchase, we're happy to assist you with a return and refund.

1. Return Eligibility

Products can only be returned if they are still in their original, unused condition and packaging. Used or damaged products, or items that have been mishandled by the customer, are not eligible for a refund.

2. Return Process

To initiate a return, please request a Return Authorization Number (RA#) by emailing us at [email protected]. Include the following information:

• A detailed reason for the return

• Photos or a video of the product supporting your reason for return Once your request is approved, we will send you the (RA#) and the address of the nearest warehouse where you can mail the returned product.

3. Return Shipping

For your own protection, we recommend using a trackable shipping service for your return. CryptobitMart is not responsible for lost or missing packages, so please ensure your return is sent with tracking information.

4. Refund Processing

Once we receive your return, the item will be inspected. If it meets our return policy criteria, a full refund will be issued to the original method of payment. A refund confirmation email will be sent to the address you used to make the original purchase.

Late or Missing Refunds

We process refunds as soon as your return is approved, and the funds leave our account immediately. If you haven’t received your refund yet, please do the following:

1. Check your bank account again.

2. Contact your credit card company, as it may take some time for the refund to be officially posted.

3. Reach out to your bank, as there could be a processing delay.

Please note that it can sometimes take up to 30 days for credit card companies to reflect the refund on your statement. If you’ve completed these steps and still haven't received your refund, please contact us.

How Long Does Delivery Take?

All orders are processed and shipped within 3-5 business days. If your order hasn't arrived within the estimated delivery window, please contact our support team at [email protected].

Note: This policy excludes delays caused by customer errors when entering shipping information or missed parcel deliveries.

Can You Provide a Tracking Number?
Once your order is shipped, we will email you the tracking number as soon as it becomes available.

What If I Entered the Wrong Shipping Address?
If you realize you've entered the wrong shipping address, please email us as soon as possible. While we might be able to correct the address, we cannot guarantee this, as orders are typically processed and shipped immediately after they're placed. If your order is already in the shipping process, we won't be able to stop or redirect it.

Please double-check your shipping details before completing your order. We are not responsible for any incorrect or incomplete shipping addresses provided by the customer.

Can I Cancel My Order After It’s Been Placed?
Unfortunately, we cannot cancel orders once they have been processed or shipped. If you cancel before your order has been processed, a 15% cancellation fee will apply to cover restocking fees and the transaction fees charged to us by credit card companies.

Invalid Cancellation Reasons:
We cannot honor cancellations for the following reasons:

1. Buyer no longer wants the item: Once the order is placed, it’s a legally binding agreement, and the buyer should be sure they want to complete the purchase.

2. Buyer found the item cheaper elsewhere: We advise customers to ensure they are comfortable with the price before placing an order. Once the order is submitted, it is legally binding.

If you have any questions or concerns, don’t hesitate to contact us at [email protected].